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I have questions about my statement. Who can help me?
If you leave a message with the Royalty Help Line (888) 474-4979, someone will call you back within 48 hours. It helps if you provide your payee number, if you know it, and a detailed description of your question.
You may also contact us by email at umpg.royalty@umusic.com. Please include your phone number in
case we need to speak with you to answer your inquiry
I want to audit my royalty statements. What do I need to do?
Please send us a letter authorizing your auditor to schedule an appointment.
Universal Music Publishing Group
2440 Sepulveda Blvd
Suite 100
Los Angeles, CA 90064
ATTN: Royalty Department
How do I change an address?
See the address change instructions on this website: contact us
Why are the units on my statement less than the units I see on SoundScan?
SoundScan units are compiled through a combination of point-of-sale data and extrapolation, and may not represent actual sales. Also, SoundScan does not always represent an accurate measure of royalty bearing units under your contract or license.
I would like a more detailed explanation of certain costs deducted from my statement?
Please email your question to umpg.royalty@umusic.com or call the Royalty Helpline at (888) 474-4979.
I didn't receive my statement for the last period. Can you send it to me?
Please send an email to umpg.royalty@umusic.com verifying your address or call the Royalty Helpline at
(888) 474-4979 so that we can verify your address directly.
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