Privacy Policy


Universal Music Publishing Ricordi Srl ("We") are committed to protecting and respecting your privacy.

This privacy policy (together with our terms of use  and any other documents referred to in it) sets out the basis on which any information (which may include personal data) we collect from you, or that you provide to us, through this website will be processed by us. Please read the following carefully to understand our practices regarding your information and how we will treat it.

By visiting this site (the "Site") you are accepting and consenting to the practices described in this policy (including as updated or amended from time to time). If, for any reason, you do not agree to the terms of this policy, please stop using the Site immediately.

Please click on the sections below to learn more about our privacy policy:

Who We Are

The data controller for the Site is Universal Music Publishing Ricordi Srl,Via B. Crespi, 19 – MAC 4, 20159 Milan, Italy. As used in this Privacy Policy, "UMG Companies" includes Universal Music Publishing Ricordi Srl., Universal Music Group and Universal Music Publishing Group (together "UMG"), and all entities UMG controls, is controlled by or is under common control with, including subsidiaries, joint ventures or other entities in whom UMG has a substantial ownership interest. Contact us at should you require a list of these entities.

Information We May Collect From You

When you use the Site or contact us by telephone, e-mail, social media, SMS, fax or hard copy letter, we may collect and process the following data about you:

Information you give us, including:

o    Forms filled out by you on the Site;
o    Content of correspondence with us by phone, e-mail or otherwise;
o    Site registration;
o    Subscriptions or orders placed on the Site;
o    Participation in discussion boards or other social media functions on the Site;
o    Entering a competition, promotion or survey;
o    Reporting a problem or requesting support for the Site.
The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description, photographs or images and comments.

Information we collect about you.
With regard to each of your visits to our Site we may automatically collect the following information:
o    Technical information, including IP address, login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
o    Information about your visit, including the full URL clickstream to, through and from our site (including date and time);
o    Information about your interaction with the songs search service available to registered users of the Site, including, without limitation, songs you have downloaded and/or streamed and playlists you have created;
o    Pages you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

Information we receive from other sources.
o    We may receive information about you if you use any of the other websites operated by UMG Companies or the other services UMG Companies provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

How Your Information May Be Used

We use information held about you in the following ways:

Information you give to us. We will use this information:
o    To help us respond to your queries;
o    To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
o    To provide you with information about other goods, products and services we offer. Where required by applicable law, we will seek your prior written consent before doing so
o    To provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. We will seek your prior consent before doing so;
o    To notify you about changes to our service;
o    To manage your access to the services;
o    To allow you to interact with our Site, for example by posting comments;
o    To allow you to share information from our Site on third party social media platforms;
o    To comply with legal and regulatory requirements;

Information we collect about you. We will use this information:
o    To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
o    To improve our site to ensure that content is presented in the most effective manner for you and for your computer;
o    To allow you to participate in interactive features of our service, when you choose to do so;
o    As part of our efforts to keep our site safe and secure;
o    To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
o    To make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them, if we have received your consent to do so;
o    If applicable, to provide or permit third parties to provide targeted advertising via websites you visit about goods or services that you may find interesting (see more on this in our Cookies policy).

Information we receive from other sources.
o    We may combine information from other sources with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive);
o    If you sign up to give us access to your social media pages you are consenting to us receiving information collected about you via that social media platform (we will only collect the data you give your consent for us to collect when you sign up for this option).

Disclosures Of Your Information

  • We may share your personal information with any UMG Company listed at and with selected third parties including:
  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
  • Aggregated or anonymized data to advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.  We may also use such aggregate information to help advertisers reach the kind of audience they want to target. We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.
  • Analytics and search engine providers that assist us in the improvement and optimisation of our Site.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Universal Music Publishing Ricordi Srl or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use  and other agreements; or to protect the rights, property, or safety of Universal Music Publishing Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
  • To any other third party with your prior consent to do so.

Where We Store Your Personal Information

All the information you provide may be processed and stored, transferred or accessed by entities around the world as described in this policy. By submitting your information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. We have put in place appropriate technical and organisational procedure to safeguard the information we collected on this Site.
The security of your personal information is important to us. All information you provide to us is stored on our secure servers or secure services controlled by third parties on our behalf. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies and other technologies we use and the purposes for which we use them see our Cookie policy

Social Media

Our website includes Social Media Features, such as the Facebook Like button. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.


The Site is not directed toward children under 13 years of age nor does UMG knowingly collect information from children under 13.  If you are under 13 years of age, you are not permitted to submit any personally identifiable information to UMG.

Your Rights

Where applicable under local law, you may request a copy of the personal information held by UMG about you and may ask about all recipients of the information, the purpose of the processing, request the correction of incorrect data, and request the blocking and deletion of such data by contacting us at We may require you to prove your identity with approved identification if you request this information.

You are responsible for keeping your information current and up-to-date.  You may update your information by contacting us at You also have the right, where provided under applicable law, to ask us not to process your personal data 

If your personal information changes, or if you no longer desire our service, you may correct, update, amend, delete or remove it by emailing our Customer Support at or by contacting us by telephone or postal mail at the contact information listed below.  We will respond to your request to access within 30 days.

We will retain your information for as long as your account is active or as needed to provide you services.  We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you.  Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or you can contact us at

Where provided under applicable law, you may have the right to ask us for a list of your personal data we share with third parties and information regarding those third parties, if the third parties use the personal data for their direct marketing purposes.  We will seek your consent (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for marketing purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us at